Refund Policy
To process a return or exchange, please go through our Returns Center. Please have your order number and email ready for the return.
If for some reason, you are unsatisfied with your purchase, please contact our Customer Service Team at support@aniqsgym.com within 30 days of purchase and we will be happy to resolve or address any issues or questions.
Unfortunately, we are unable to process returns and exchanges for international orders but this does affect our no-nonsense guarantee outlined below.
NO-NONSENSE GUARANTEE
If you believe you've received a damaged or defective item, received the wrong item, or had an issue with our quality, please reach out to us at support@aniqsgym.com. Please report any issues within 30 days of receiving your order to qualify. In your email to us, please be sure to include the following information:
- The original order number & your current shipping address
- Photographs of the defective or damaged item
- Description of how the product was fitting and/or the quality issue
Return Policy
-All purchases (except swimwear, underwear, panties, bags, and accessories) can be made within 14 days from the date you've received all your items.
-Items must be unused, undamaged, and in original packaging, and all the items in the package must be intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
Unfortunately, we currently do not cover shipping costs to return (working on offering more friendly return policies to customers tho!).
-The Buyer is responsible for the return shipping fee.
Items that do not meet these criteria will not be considered for return.
Purchase not eligible for return
-Clearance sale items are not eligible for retur
-Swimwear, underwear, and panties cannot be returned or exchanged.
-Swimwear can only be returned if it is defective/damaged or is a wrong delivery.
-You must email us a picture showing the problem/defect after submitting the return request online.
Any addresses on the parcel are not the return address, pls must contact customer service team to provide you a correct return address.
Fast refund: We will issue a refund to your original payment method within a week.
Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Order cancellation
Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.
Contact us
If you have further questions/issues, please contact us at service@aniqsgym.com
MORE QUESTIONS?
contact us:support@aniqsgym.com